Store policy
Terms of Service of Celestial Atelier Online Service
1 . General Provisions
1.1. This Terms of Service (hereinafter referred to as the “Terms”) defines the rules for using the celestial.atelier.shop online service (hereinafter referred to as the “Service”), conditions for concluding and terminating sales agreements, types of services provided electronically, ordering procedures, delivery rules, right of withdrawal, seller’s liability, and personal data protection rules.
1.2. The Service includes the online store celestial.atelier.shop and all entities associated with it, operated by [company name] headquartered at [address], registered under the number [KRS/REGON number], NIP: [NIP number].
1.3. Contact with the Seller is possible via email at: [email address].
2. Definitions
2.1. Service – the online store available at celestial.atelier.shop, along with all related services and entities.
2.2. Customer – an individual, legal person, or organizational unit making purchases via the Service.
2.3. Seller – the owner of the Service, responsible for the sale of products available in the Store.
2.4. Sales Agreement – a remote contract concluded between the Customer and the Seller through the Service.
2.5. Electronic Services – all services provided by the Seller to Customers via the Service, including the ability to browse products, place orders, create user accounts, and other order-related services.
3. Technical Conditions for Using the Service
3.1. To use the Service, the Customer should have a device with internet access and a web browser that supports cookies.
3.2. It is recommended to use browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge in their current versions for optimal performance.
3.3. The Service uses cookies to ensure full functionality. Details regarding cookies are available in the Cookie Policy.
4. Types of Provided Services
4.1. The Seller provides electronic services through the Service, including:
• Browsing the product range available in the Store.
• Placing orders for products offered in the Store.
• Creating and managing a Customer account.
• Order fulfillment and complaint handling.
• Sending marketing information (e.g., newsletters) based on Customer consent.
4.2. Services are available 24/7, with the exception of technical interruptions.
5. Newsletter
5.1. The Customer can request the sending of information in the form of a Newsletter to the email address provided by them. By ordering the Newsletter, the Customer assures that they are authorized to use the email address for receiving information.
5.2. The Customer has the right to unsubscribe from the Newsletter at any time.
6. Order Fulfillment and Delivery
6.1. Orders are processed within 14 days from the date of payment.
6.2. Deliveries are carried out via courier services within [???].
6.3. Delivery costs depend on the chosen delivery method and are provided during the order process.
6.4. The Seller is not responsible for delivery delays caused by the courier company.
7. Right to Withdraw from the Agreement
7.1. A Customer who is a consumer has the right to withdraw from the agreement without giving any reason within 14 days from the date of receiving the product.
7.2. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by submitting a clear statement of withdrawal (e.g., by email).
7.3. In the event of withdrawal, the Customer is required to return the product to the Seller’s address within 14 days of the withdrawal date. The return cost is borne by the Customer.
7.4. The Seller will refund all received payments, including delivery costs (except for additional costs resulting from the chosen delivery method other than the cheapest standard delivery method offered by the Seller), immediately, and in any event, no later than 14 days from the date the Seller was informed of the Customer’s withdrawal decision.
8. Complaints and Returns
8.1. The Customer has the right to file a complaint if there are physical or legal defects in the purchased product.
8.2 The Customer has the right to file a complaint if there are physical or legal defects in the purchased product. The complaint must be filed within 30 days from the date of receiving the product.
8.3. Complaints should be submitted electronically to: [email address], including the order number and a description of the defect.
8.4. The Seller will process the complaint within 21 business days and inform the Customer of the decision and further steps.
8.5. If the complaint is accepted, the Customer may request repair, replacement, price reduction, or withdraw from the agreement.
9. Prices and Payment Methods
9.1. All product prices on the Service are gross prices (including VAT) and are in Euro.
9.2. The Customer can pay for ordered products in the following ways:
• Bank transfer.
• Credit card.
• Online payment systems.
9.3 If payment is not made within 24 hours, the order may be canceled by the Seller.
10. Liability
10.1 The Seller is not responsible for Service interruptions due to force majeure, equipment or software failures, or actions by third parties.
10.2. The Seller is not liable for improper use of the Service by the Customer, including errors resulting from incompatibility of the Customer’s devices or software with the Service.
10.3. Intellectual Property Rights
10.4. All materials available on the Service, including texts, graphics, and logos, are protected by copyright and may not be used without the Seller’s consent.
11. Personal Data Protection
11.1. The Customer’s personal data is processed by the Seller as a data controller in accordance with the General Data Protection Regulation (GDPR) and based on the Customer’s consent for commercial and marketing purposes, in compliance with the terms of consent.
11.2. Customer data may be shared with technical service providers, legal advisors, and electronic payment providers.
11.3. The Administrator may transfer personal data outside the EEA only if adequate data protection measures are in place.
11.4. Providing personal data is voluntary but necessary for transactions in the Store. Without providing data, transactions cannot be completed.
11.5. The Customer has the right to request access, rectification, deletion, or restriction of processing of their data, as well as data portability.
11.6. The Customer may withdraw their consent for data processing at any time.
12. Final Provisions
12.1. The Terms come into effect upon their publication on the Service’s website.
12.2. The Seller reserves the right to amend the Terms for important reasons, such as changes in the law.
Privacy Policy for Celestial Atelier's
- Data Controller
Celestial Atelier is owned and operated by Nova Genesis Group, registered at [full company address], and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).
- Types of Personal Data We Collect
When you use our services, we may collect the following types of personal data:
- Order Information: Name, address, email, phone number, and payment details (processed through third-party payment providers).
- Newsletter Subscription: Name and email address.
- Purpose of Data Processing
We process your personal data for the following purposes:
- Order Fulfillment: To process and deliver your orders through external payment providers, such as PayPal and Stripe. Payment data is not stored or processed directly by Celestial Atelier.
- Newsletter Subscription: To send you marketing communications, product updates, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
- Payment Processing
All payment transactions are processed through PayPal and Stripe. We do not collect or store your payment card information. For more information on how these providers handle your data, please review their privacy policies:
- PayPal Privacy Policy
- Stripe Privacy Policy
- Sharing Personal Data with Third Parties
Your personal data will not be shared with or sold to third parties without your explicit consent, except where required by law or necessary for the performance of our services (e.g., sharing your delivery address with shipping companies).
- Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes using SSL encryption to secure information transmitted through our website.
- Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Data related to newsletter subscriptions will be kept until you unsubscribe.
- Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
- Right to Access: You can request access to your personal data that we hold.
- Right to Rectification: You can request the correction of any inaccurate personal data.
- Right to Erasure: You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You can request the restriction of processing your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: You can withdraw your consent to processing at any time, particularly for marketing communications.
To exercise any of these rights, please contact us at [contact email address].
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Celestial Atelier
Nova Genesis Group
[Full company address]
[Contact email address]
[Phone number]
Return Policy – Celestial Atelier
This Return Policy outlines the terms under which Celestial Atelier, owned by Nova Genesis Sp. z o.o., accepts product returns. Our goal is to ensure a smooth and satisfying shopping experience for all our customers across Europe.
- Right of Withdrawal
- Customers have the right to withdraw from their purchase without providing a reason within 14 days from the day they receive their order.
- This right of withdrawal applies to all standard products, with the exception of custom or personalized items (such as engraved jewelry) and special orders.
- Conditions for Return
- The item must be returned in its original, unused condition and with all original packaging and documentation, including authenticity certificates.
- Any signs of wear, alteration, or damage will make the item ineligible for return.
- Return Process
- To initiate a return, customers should contact us within the 14-day period via email at [insert email address] or through the return form on our website, including their order number for reference.
- Once the return request is approved, customers will receive instructions on how to return the item to our designated address.
- Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
- Celestial Atelier will refund the full purchase price, including initial shipping costs, within 14 days of receiving the returned item in acceptable condition.
- Refund Process
- Refunds will be processed through the original payment method within 14 days of receiving the returned item.
- In cases where items are not returned in their original condition, a partial refund may be issued, at Celestial Atelier's discretion.
- Exceptions to the Return Policy
- This return policy does not cover custom orders or personalized items, such as jewelry with engravings or specific customizations. Such items are not eligible for return or refund.
- Contact for Assistance
- For any inquiries or assistance with the return process, customers can reach our customer service team at [insert email address] or by phone at [insert phone number].
Nova Genesis Sp. z o.o. This policy aligns with EU regulations for consumer protection and applies to all purchases made on the Celestial Atelier online store.